Discover how our customers streamline their operations, improve service quality, and save valuable time.
Teamlead simplifies scheduling and boosts efficiency at Woonkracht10
"“Teamlead is a clear, user-friendly, and above all, very useful tool for us. I would recommend every customer service manager to get started!”"
Rob Kooijman
Teamlead Customer Service
Challenges
To ensure good accessibility, it is important that all Service Center employees are scheduled at the right time.
Rob explains: “In the past, we used Excel to create our work schedules. Every week a new schedule was made and shared in a WhatsApp group. This was time-consuming because every change required a new update and redistribution. Additionally, multiple versions of the schedule often circulated, leading to miscommunication.”
Solution
This process needed to be easier. After researching online, we came across Teamlead. During the demo, we were immediately impressed by the clear and organized schedule. Now we can create a fitting schedule with just one click. The main reason we started using Teamlead is that it saves time in creating schedules. The planner works efficiently, and everyone can access their schedule via mobile or personal computer. Whether working from home or the office, employees can see at a glance what they need to do.
Implementation was quick and smooth. Because the software is simple and clear, we were able to start within a month. The excellent support from Teamlead also contributed greatly.
All in all, Teamlead is a clear, user-friendly, and very practical tool for us. I would recommend every customer service manager to request a demo!
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