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Add workforce management to your AnywhereNow Contact Center

Boost the efficiency of your customer service team with our user-friendly workforce management software that seamlessly integrates with AnywhereNow

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Dozens of contact centers already use Teamlead

Take a look in the future

Predict your incoming customer inquiries across every channel.

Teamlead predicts the number of incoming call requests, chats, and emails.

Capacity demand

Gain control over the required number of agents and create optimal efficiency.

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Never worry about your planning anymore

Smart and automatic scheduling

Create schedules that work for everyone, aligned with your business goals, your employees’ preferences, and agreed service levels.

Scheduling with your own rules

Leave nothing to chance. Build laws and regulations, collective labor agreements, and company-specific rules directly into your scheduling logic.

Complete overview

See at a glance who is scheduled where, adjust shifts, and quickly find replacements for gaps in the schedule. Everything managed centrally.

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The team does what it needs to do

Adherence

Live overview of your service level combined with agent performance.

Agent scores

Automatic statistics per agent and for your entire team.

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AnywhereNow integration

Combining your forecast data with the live status of your agents with the AnywhereNow API connection.

Rated 5 out of 5

User-friendly tool with excellent service

Teamlead is exactly what you need: no unnecessary features or complicated fields, just clear and simple software. The support was excellent – they really thought along with us, implemented things quickly, and delivered everything properly. The team behind Teamlead is a pleasure to work with, and the price-quality ratio is very good. All in all, a great experience!
Robert Paques
WFM Manager
Rated 5 out of 5

A real efficiency boost!

From Excel sheets to clear, structured software. Teamlead is an efficient tool that allows me to optimally manage workforce planning for our contact center. At a glance, I can see whether staffing levels are adequate and where I may need to make adjustments. The tool is easy to use and can be customized as needed.
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Mathilde Koniuszek
Manager KCC
Rated 5 out of 5

Highly recommended!

Teamlead works well. You work from a base schedule, but you can add tasks to the standard planning on a daily basis. In our case, the tasks vary per day because the workload constantly changes. Adjustments to the schedule are quick and easy to make. Processing leave requests is also very simple, which makes holiday planning very fast to implement.
Simone Vogel
Manager KCC