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Intraday Management

Because no day is ever the same.

React instantly to unexpected situations and keep your service levels and KPIs on track.

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They are already scheduling with us

Teamlead keeps your customer service team performing at their best all day long.

Everyone in the right place, at the right time.

Make sure everyone is working on the right task at the right time. Communicate changes clearly and promptly. That way, you boost engagement and compliance.

Prevent problems before they arise, and boost performance.

With real-time insights and trend analysis, you spot structural bottlenecks early and fix them before they cause impact.

Overview and alerts

Adherence score

See at a glance how many planned activities are completed and spot deviations per interval

Time tracking

See exactly when your team starts, switches tasks, and how their time is distributed across activities.

Notifications

Notify your team instantly about schedule changes via notifications.

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Real time

Activity tracking

Get an at-a-glance view of which tasks are being performed by which agents.

Real time adjustments

Adjust your schedule in real time based on the incoming workload.

Team performance

Analyze adherence and conformance data for teams and individuals over the past six months.

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Integration

Easily connect your communication platform through our integrations

Discover our integrations
5/5

User-friendly tool with outstanding service

Teamlead is exactly what you need: no unnecessary features or complicated fields, just clear and simple software. The support was top-notch — thoughtful, quick implementation, and everything delivered smoothly. The team behind Teamlead is a pleasure to work with, and the value for money is spot on. All in all, a really great experience!
Robert Paques
WFM Manager
5/5

Definitely a real efficiency boost!

From an Excel file to a clear, streamlined system. Teamlead is an efficient tool that lets me optimize staffing for our Customer Contact Center. At a glance, I can see if the coverage is right and where adjustments are needed. The tool is easy to use and flexible to fit your needs.
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Mathilde Koniuszek
Manager KCC
5/5

A real must-have!

Teamlead works great. You start with a base schedule but can add tasks day by day. Since our workload changes daily, tasks vary accordingly. Adjustments to the schedule are quick and easy to make. Handling leave requests is also very straightforward, so vacation planning gets updated in no time.
Simone Vogel
Manager KCC

Curious?

Let us show you the possibilities!