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Turn your customer service team into a profitable team

Discover the core of your customer service strategy. Uncover hidden costs and inefficiencies within your support process. Seize the opportunity to generate profit through proactive customer service and an omnichannel approach with both human and AI-based support

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Capacity planning

+60%

Improvement of staffing accuracy

Saved time

-56%

Save time by using automated intraday management

Agent performance

+9%

Improving adherence through a transparent dashboard

Staff costs

-4%

of reduction through more efficient deployment

Forecasting

Predict the future

Connect data from multiple systems to easily calculate the required capacity. Apply our integrated AI solution and consistently meet your SLAs.

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Automatic planning

Always comply with the SLA

Teamlead creates automatically a staff planning based on the required capacity. Teamlead immediately indicates on which days and times the capacity is too low to achieve the service level.

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Real-time management

Quickly adapt to changing circumstances

Teamlead advises on potential changes, helping you stay on track. Monitor real-time traffic changes and each team member’s performance.

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Integrations

Next level data analyses

Get telephony and performance data from your contact platforms. Sync leave data from Teamlead to your HR platform.

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5/5

User-friendly tool with excellent service!

Teamlead is exactly what you need: no unnecessary features or complex fields—just clear and simple software. The guidance was great—proactive thinking, fast implementation, and a smooth delivery. The team behind Teamlead is a pleasure to work with, and the price-quality ratio is spot on. All in all, a very good experience!
Robert Paques
WFM Manager
5/5

A real efficiency boost!

From Excel file to clear Roster Planner. Roster Planner is an efficient tool with which I can optimally deploy the personnel planning of our KCC. At a glance I can see whether the occupation is good and where I may need to switch. The tool is easy to use and can be filled in as needed.
Mathilde Koniuszek
Customer Service Manager
5/5

70 agents in 1 app​

We are happy with the choice for Teamlead. Why? It is a practical and affordable tool. Desired adjustments to the program are negotiable and, if possible, will be realized in the short term. This creates a Teamlead that increasingly matches Alwel's wishes.​
Anita Monden
Customer Service Manager

Get started with Teamlead

Dozens of companies already see Teamlead as a worthy employee.

Want to know how much time you can save by working with Teamlead? We are happy to show you in a free demo. We ask for fifteen minutes of your time and promise a lot of saved hours by working with Teamlead.
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