Workforce management for customer contact teams
Turn your customer contact team into a profitable team
Workforce management for customer contact teams of 5 to 250 agents. Powerful enough for enterprise, simple enough for every day.
Trusted by customer contact teams worldwide
Real outcomes, real customers
8 hours
saved per week on scheduling
+11%
customer satisfaction
-12%
handling time per contact
+5%
more efficient staff deployment
Scheduling
Generate schedules in one click
Light for stable teams, AI scheduling for complex planning. Labor rules, availability and SLA are validated live.
Discover scheduling →Forecasting
Calculate what you actually need
Capacity per role, per location, down to 15 minutes and up to a year ahead. Fed directly by your telephony and HR data.
Discover forecasting →Adherence
Steer live before KPIs drop
Live agent status from your telephony, adherence per quarter hour, and direct signals when a team drifts from plan.
Discover adherence →
Integrations
Next level data analysis
Pull telephony and performance data from your contact platforms. Sync leave and availability data from Teamlead to your HR platform.
View integrationsUser-friendly tool with excellent service
"Teamlead is exactly what you need: no redundant features or complicated fields, just clear and simple software. The guidance was excellent, implementation was fast, and delivery was structured. The Teamlead team is easy to work with and the value for money is very strong."
A real efficiency boost!
"From Excel files to clear planning in Teamlead. It helps me deploy our KCC staffing far more effectively. In one glance I can see whether staffing is correct and where I need to intervene. It is intuitive and easy to configure."
70 employees in 1 app
"We are happy we chose Teamlead. It is practical and affordable. Requested adjustments are open for discussion and can often be delivered quickly. That means Teamlead keeps improving in line with our needs."
Get started with Teamlead
Dozens of companies see Teamlead as a full-fledged team member.
Curious how much time you can save by working with Teamlead? We'll show you in a free demo. We ask for 15 minutes of your time and promise many saved hours afterwards.