Discover how our customers streamline their operations, improve service quality, and save valuable time.
Ymere
"“User-friendly tool with excellent service”"
Robert Paques
WFM Manager
Challenges
Before implementing Teamlead, Ymere relied on a combination of separate systems and Excel spreadsheets to maintain control over planning, workload, and progress. Information was scattered across different tools and files, making it difficult to quickly obtain a complete and up-to-date overview of what was happening within teams. This lack of visibility resulted in significant time being lost on manually collecting and consolidating data. As a result, managing workload and priorities was largely reactive, while important knowledge often resided with individual employees or in personal files.
The impact of this was noticeable in day-to-day operations. Decision-making took more time and was less well-informed, simply because the right insights were not available when needed. When work peaks occurred or capacity dropped, it was difficult to adjust in a timely manner. Collaboration between planners, team leads, and management was also less efficient, as everyone was working with different sets of information. Consequently, too much energy was spent on administration and alignment, rather than on actually supporting the team.
The need for change became increasingly clear. Ymere was looking for a solution that would bring together visibility, real-time insights, and management information in a single environment.
“With Teamlead, the organization found a platform where data, tasks, and progress are centrally available, while also supporting collaboration between planners, team leads, and employees.” – Robert Paques, WFM Manager
It was essential that the system be user-friendly, provide transparency into workload and progress, and be flexible enough to align with existing processes—without requiring a heavy and lengthy IT implementation.
Solution
The implementation of Teamlead was deliberately phased and pragmatic. It started with a limited scope, after which the setup was gradually refined in close collaboration with Teamlead. By working with short feedback loops, the system could continuously be adapted to real-world needs. This approach ensured that the team quickly embraced the platform while minimizing the impact on daily operations.
By now, Teamlead has become an integral part of daily management at Ymere. The platform is used to gain insight into workload and progress, to set priorities, and to facilitate conversations between planners, team leads, and employees based on the same information. Where discussions previously revolved around numbers, the focus is now on finding solutions. This has led to a noticeable shift in workflow: less manual data gathering is required, decisions are made faster, and planning provides more clarity and stability.
The results are both tangible and impactful. On the planning side, one to two hours per week are saved on reporting and coordination. Decision-making is also faster, resulting in an additional one to two hours saved weekly. Furthermore, fewer ad hoc adjustments are needed in the planning, leading to further time savings. The time freed up is not simply filled, but intentionally invested in development. Teams now have several extra hours each week available for coaching, training, and guidance, contributing to sustainable improvement.
What makes Teamlead most valuable for Ymere is the shared view it creates. Because everyone works with the same information, there is more trust and less noise in communication. This leads to better collaboration and makes it possible to adjust more quickly and effectively when needed. As a result, work becomes not only more efficient, but also more predictable and structured.
Ymere would therefore highly recommend Teamlead to other organizations dealing with complex planning challenges and seeking greater insight and control. For organizations looking to move away from fragmented Excel files and dependency on individual knowledge, the platform offers a practical and accessible step toward more data-driven and predictable operations—without unnecessarily complicating processes.
Summary of results
- 1–2 hours per week saved on reporting and coordination (planning side)
- Faster and better-informed decision-making (1–2 hours per week saved)
- Increased visibility and transparency in workload and capacity
- Improved collaboration between planner, Teamlead, and team through a shared view
- More stability and predictability in planning and daily operations
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