Teamlead EN - Teamlead

Features

Forecasting

Always the best forecasting

Scheduling

Fully optimized schedules

Intraday Management

Real-time management control
Reviews
Pricing
About us
Contact

Features

Forecasting

Always the best forecasting

Scheduling

Fully optimized schedules

Intraday Management

Real-time management control
Reviews
Pricing
About us
Contact

Turn your customer service team into a profit center.

Discover the core of your customer service strategy. Uncover hidden costs and inefficiencies within your support process. Seize the opportunity to generate profit through proactive customer service and an omnichannel approach with both human and AI-powered support

They already scheduling with us

Capacity planning

+60%

Improving the accuracy of workforce staffing

Time saving

-56%

Time savings through the use of automated scheduling.

Agent performance

+9%

Improvement of adherence through automated intraday management.

Personnel costs

-4%

Reduction of personnel costs through more efficient deployment.

Forecasting

Control what you can, and rely on your resilience when you can’t

Looking ahead just got easier: reliable workload forecasts, continuously updated by AI. See it for yourself and discover how simple it can be to take control of your workload.

Scheduling

Schedules that people appreciate and that strengthen your organization

Creating a good schedule is a puzzle. Find the balance between happy employees and a smoothly running organization.

Intraday Management

Because every day is different

Respond instantly to unexpected situations while keeping your service levels and KPIs on track. Whether it’s sudden sick leave, a spike in customer demand, or a shift change request. Stay agile and in control. With smart planning tools, you can adapt quickly without compromising on performance or employee satisfaction

Integrations

Next level data analyses

Extract telephony and performance data from your contact platforms. Sync leave data from Teamlead to your HR platform

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Rated 5 out of 5

70 employees in 1 app

We are content with the choice for Teamlead. Why? It is a practical and affordable tool. Adjustments to the application can be discussed and, if possible, will be realised short term. This creates a Teamlead that is increasingly in line with Alwel's wishes.

Anita Monden

Alwel

Rated 5 out of 5

A real efficiency boost!

From countless Excel sheets to a clear schedule. Teamlead is an efficient tool that allows me to make optimal use of the staff planning of our customer contact department. At a glance I can check whether the occupation is good and where I might have to adjust. The tool is easy to use and can be used as needed.

Mathilde Koniuszek

Thuisvester

Rated 5 out of 5

Fully automated

Thanks to Teamlead we have an automated yet simple and clear planning. Leave requests and shift changes are all included in this. Within a week we started using Teamlead.

Matthijs Spits

Exelcom

Get started with Teamlead

Dozens of companies already see Teamlead as a worthy employee.

Want to know how much time you can save by working with Teamlead? We are happy to show you in a free demo. We ask for fifteen minutes of your time and promise a lot of saved hours by working with Teamlead.