Customer case
Eigen Haard
Eigen Haard is a housing association with 58,000 rentable units. Its customer contact department counts 70 employees, including 3 traffickers and 3 team leads. With Teamlead, the team replaced a fragile Excel-based yearly schedule with a stable and clear planning process.
Sector
Housing association
Scale
58,000 rentable units
Team
70 customer contact employees
Focus
From a fragile Excel yearly schedule to a stable planning process
Challenge
Yke explains: "Before Teamlead, we built our schedules in Excel. We had a yearly schedule from which a new weekly schedule was created every week. That easily took us three hours per week. Excel proved fragile: many cells were locked, and the file on the shared drive would sometimes disappear because something was accidentally changed. As a precaution, the team always kept its own copy of the original at hand."
"At some point I was the only one who could still build the schedule in Excel. That became difficult during holiday periods in particular, when I sometimes had to plan six weeks ahead to get everything covered. One thing was clear to us: the solution had to be affordable and simple to use."
"At some point I was the only one who could still build the schedule in Excel. That became difficult during holiday periods in particular, when I sometimes had to plan six weeks ahead to get everything covered. One thing was clear to us: the solution had to be affordable and simple to use."
Solution
Through their contact at Unexus, Eigen Haard was introduced to Teamlead. "Our first impression during the demo was immediately positive, and it resembled our old Excel weekly schedule, so the switch felt familiar. Implementation went smoothly and questions were always answered quickly."
"The biggest difference is that the fragility of Excel is gone."
"Creating the monthly schedule still takes time, but it is now just one day per month instead of three hours every week. We mainly use scheduling and forecasting. Our employees notice the difference too: the schedule is clearer and easier to read, and they automatically receive an email whenever something changes."
All in all, the switch has mainly brought Eigen Haard peace of mind and time: less fragility, fewer errors, and everyone on the team — including on mobile — always has insight into the current schedule.
"The biggest difference is that the fragility of Excel is gone."
"Creating the monthly schedule still takes time, but it is now just one day per month instead of three hours every week. We mainly use scheduling and forecasting. Our employees notice the difference too: the schedule is clearer and easier to read, and they automatically receive an email whenever something changes."
All in all, the switch has mainly brought Eigen Haard peace of mind and time: less fragility, fewer errors, and everyone on the team — including on mobile — always has insight into the current schedule.
Get started with Teamlead
Dozens of companies see Teamlead as a full-fledged team member.
Curious how much time you can save by working with Teamlead? We'll show you in a free demo. We ask for 15 minutes of your time and promise many saved hours afterwards.