Ymere
Ymere brought planning, workload and progress together on a single platform — freeing up time for faster decisions and more coaching of the customer service teams.
From WonenBreburg to Ymere — housing corporations and service organisations that moved planning out of Excel and got real control over staffing, tasks and leave.
"Teamlead is exactly what you need: no redundant features or complicated fields, just clear and simple software. The guidance was excellent, implementation was fast, and delivery was structured. The Teamlead team is easy to work with and the value for money is very strong."
"Teamlead works really well. You can start from a base schedule and add task-specific changes per day. Because workload changes continuously, this flexibility is essential. Schedule changes are quick and easy, and leave processing is straightforward."
"We are happy we chose Teamlead. It is practical and affordable. Requested adjustments are open for discussion and can often be delivered quickly. That means Teamlead keeps improving in line with our needs."
"After years of planning in Excel, we switched to Teamlead and the difference is huge. After a short setup, monthly schedules are now ready in no time. It is user-friendly, collaboration is easier, and updates are communicated immediately."
"From Excel files to clear planning in Teamlead. It helps me deploy our KCC staffing far more effectively. In one glance I can see whether staffing is correct and where I need to intervene. It is intuitive and easy to configure."
"It is easy to use and gives us clear control. When we have questions or issues, support responds quickly. Improvements are picked up fast and implemented in a practical way."
Ymere brought planning, workload and progress together on a single platform — freeing up time for faster decisions and more coaching of the customer service teams.
WonenBreburg is a housing corporation in the West Brabant region with 36,000 homes in management. Around 30 customer contact employees are active daily across channels.
Cazas Wonen is a housing corporation in the Woerden region with 17,000 homes in management. Around 20 customer contact employees support tenants daily across channels.
Woonkracht10 is a housing corporation in the Zwijndrecht region that serves more than 10,000 households with affordable housing and tenant services.
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