Customer case
Ymere
Ymere managed planning, workload and progress through a mix of disconnected systems and Excel files. With Teamlead, all of that came together on one platform — freeing up time for faster decisions and more coaching of employees.
Sector
Housing association
Scale
Large housing association
Team
Customer service across multiple teams
Focus
Workforce management and planning at growing complexity
Challenge
Before Teamlead, Ymere relied on a combination of disconnected systems and Excel files to manage planning, workload and progress. Information was scattered across multiple tools and files, making it difficult to get a complete and current picture of team activities.
This fragmentation cost a lot of time: data had to be collected and consolidated manually. Work was steered reactively rather than strategically, and critical knowledge often sat with individual employees or in personal files. Decisions came together slowly because the overview was missing.
When workload peaks hit or capacity disappeared, fast adjustments were hard. Collaboration between planners, team leads and management was inefficient — each group worked from different information, spending energy on administration and coordination instead of on supporting the team.
This fragmentation cost a lot of time: data had to be collected and consolidated manually. Work was steered reactively rather than strategically, and critical knowledge often sat with individual employees or in personal files. Decisions came together slowly because the overview was missing.
When workload peaks hit or capacity disappeared, fast adjustments were hard. Collaboration between planners, team leads and management was inefficient — each group worked from different information, spending energy on administration and coordination instead of on supporting the team.
Solution
At Ymere, Teamlead was implemented in a deliberately phased way: starting with a limited scope and refining further through short feedback loops in close collaboration with the Teamlead team. The platform became part of the daily routine — to understand workload and progress, set priorities, and run conversations between planners, team leads and employees from the same source of information.
"With Teamlead, the organization found a platform where data, tasks and progress are centrally available, and that supports collaboration between planners, team leads and employees at the same time."
Planning conversations shifted from arguing over numbers to finding solutions. The result: less manual work, faster decisions, and clearer planning. Time freed up through the efficiency gain is deliberately invested in coaching, training and employee development — not in filling gaps in the schedule.
Per week, the planning team saves 1 to 2 hours on reporting and coordination, and gains another 1 to 2 hours through faster, better-informed decision-making. On top of that, significant additional time becomes available for coaching and training.
"With Teamlead, the organization found a platform where data, tasks and progress are centrally available, and that supports collaboration between planners, team leads and employees at the same time."
Planning conversations shifted from arguing over numbers to finding solutions. The result: less manual work, faster decisions, and clearer planning. Time freed up through the efficiency gain is deliberately invested in coaching, training and employee development — not in filling gaps in the schedule.
Per week, the planning team saves 1 to 2 hours on reporting and coordination, and gains another 1 to 2 hours through faster, better-informed decision-making. On top of that, significant additional time becomes available for coaching and training.
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