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Forecasting

Master the uncertainty where you can, and rely on your resilience when you cannot

Looking ahead made easy: reliable forecasts of your workload, continuously updated by machine learning. See it for yourself. Watch a demo now and experience how simple managing workload can be.

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Forecasting with Rooster Planner

An AI that learns on its own and plugs effortlessly into your data . No hassle, just results!

Get insight in the future!

Get a clear view of the future. Forecasts update themselves in real time, giving you pinpoint accuracy making planning, scheduling, and adjustments effortless.

Perfect balance

Strike the perfect staffing balance. Smart forecasts prevent burnout and boredom, keeping your teams satisfied and performance steady

Accurate predictions, smarter every day

Smart predictions

Our platform continuously learns from your data, spotting patterns and trends to deliver precise insights up to 95%.

Accurate forecasts, across every channel

One central forecast for every customer contact channel. Clear, simple, and reliable.

  • Phone
  • Chat
  • E-mail
  • Social media

Seamless integration with historical data

Plug into your existing systems effortlessly—API, CSV, or direct database—and unlock the full potential of your data.

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Long-term planning

Plan strategically one year ahead

Whether you’re planning strategically for the long term or fine-tuning capacity down to 15-minute intervals. Our tools let you do it with confidence and precision.

Cut staffing costs by up to 15%

Calculate exactly how many hours you truly need and avoid overcapacity. Stay in control of both your budget and your schedule.

Master your long-term vacation planning with ease.

Stay ahead of the curve with early visibility on time-off requests and staff availability.

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Integrations

Plug into your existing systems effortlessly—API, CSV, or direct database—and unlock the full potential of your data.

Discover integrations
5/5

User-friendly tool with excellent service!

Teamlead is exactly what you need: no unnecessary features or complex fields—just clear and simple software. The guidance was great—proactive thinking, fast implementation, and a smooth delivery. The team behind Teamlead is a pleasure to work with, and the price-quality ratio is spot on. All in all, a very good experience!
Robert Paques
WFM Manager
5/5

A real efficiency boost!

From countless Excel sheets to a clear schedule. Teamlead is an efficient tool that allows me to make optimal use of the personnel planning of our contact centre. At a glance I can check whether the occupation is good and where I might have to adjust. The tool is easy to use and can be used as needed.
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Mathilde Koniuszek
Customer Service Manager
5/5

A real recommendation!

Teamlead works well. You work from a basic schedule, but can supplement the standard planning with tasks per day. The tasks vary for us each day because the workload constantly changes. Adjustments to the schedule are quick and easy to make. Processing leave requests is also very straightforward, making vacation planning quick to implement.
Simone Vogel
Customer Service Manager

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