Forecasting
Plan based on what you actually need
Translate incoming workload into exact staffing per role, per 15 minutes, up to a year ahead. No more gut-feel — just data from the systems you already use.
Trusted by customer contact teams worldwide
The problem
Over-staffing costs money. Under-staffing costs customers. Without data you plan on gut feel.
Every week, guessing how many people you need. Too many scheduled? Margin gone. Too few? SLA down, complaints up. Teamlead calculates it exactly from your real workload.
Capacity calculation
Capacity per role, per location, per 15 minutes
Teamlead compares your planned staffing with required staffing per 15-minute slot. Shortages show up instantly — per role, per location. No aggregated averages hiding the peaks.
- ✓Calculation per role and per role group
- ✓Shortages visible per quarter hour, not per day part
- ✓Excel export and graphs for stakeholders
Time horizon
From 15 minutes to 12 months — one tool
Operational steering or strategic planning for next year: same data, same logic. Calculate exactly how much external capacity you really need for the full year and save up to 15% on flex budget.
- ✓Short term: quarter-hour granularity for intraday steering
- ✓Long term: annual planning for capacity budgets
- ✓Early visibility into leave requests and availability
Integrations
Feed in data from the systems you already use
Connect Teamlead to your customer contact platform, your HR system and Excel — or build your own connection via our open API. One source, always current.
- ✓Customer contact software: live integration with Unexus, Roger365, Ringover, Talkdesk and more
- ✓HR integrations for leave and availability (AFAS)
- ✓Excel import and open API for your own systems
"Teamlead is exactly what you need: no redundant features or complicated fields, just clear and simple software. The guidance was excellent, implementation was fast, and delivery was structured."
See what your forecast looks like
In a 15-minute demo we show how Teamlead translates your workload into exact staffing — for your team and your roles.
Book a demo