Adherence
Steer live — before your KPIs drop
See what is happening on the floor right now: live agent status, adherence per interval, and direct signals when a team drifts from plan.
Trusted by customer contact teams worldwide
The problem
A day in customer contact never goes according to plan
Peaks you did not see coming, sick calls at 9 a.m., a training that runs late. Without live visibility you spot the gaps too late — when the queue is already growing and customers are already complaining.
Live agent status
What is your team doing — right now
Status of every agent straight from your phone system: idle, calling, after-work, logged in or not. Side by side with their planned role per quarter hour. One glance and you know whether it is running.
- ✓Live statuses from Unexus, Ringover and Roger365
- ✓Comparison with planned role per 15-minute slot
- ✓Manual status correction for exceptions
Adherence score
Adherence per agent, team and interval
Per agent, per team, per 15 minutes: was the person doing what was planned? Deviations show up immediately, with context. No separate after-the-fact reports — you steer while there is still time.
- ✓Adherence percentage per agent and per team
- ✓Per-interval insight: see exactly where it slipped
- ✓Trend analysis over the past 6 months
Steering
See the impact on your day — before you decide
Reassign someone, swap a role, shift a break. Teamlead shows what that does to staffing later in the day. No surprises at 3 p.m.
- ✓Capacity impact visible in real time
- ✓Rule conflicts flagged before you commit
- ✓All changes traceable in the planning history
"We are happy we chose Teamlead. It is practical and affordable. Requested adjustments are open for discussion and can often be delivered quickly. That means Teamlead keeps improving in line with our needs."
See what is happening on your floor right now
Book a demo and we will show how Teamlead watches your team live — connected directly to your telephony and schedule.
Book a demo