Add workforce management
to your tech stack
Help your customers with a user-friendly workforce management solution that seamlessly integrates with dozens of contact center platforms.
Dozens of organizations are already using Teamlead
A look into the future
Predict your incoming customer inquiries across every channel
Teamlead predicts the number of incoming calls, chats and emails.
Capacity demand
Gain control over the required number of agents and create optimal efficiency
Plan smart, work flexible
Smart and automated scheduling
Create schedules that work for everyone, aligned with your business goals, your employees’ preferences, and the agreed service levels.
Scheduling by the rules
Leave nothing to chance. Incorporate laws and regulations, collective labor agreements, and company-specific rules directly into your scheduling logic.
Complete overview
See at a glance who is scheduled where, adjust shifts, and quickly find replacements for gaps in the schedule. Everything managed centrally.
Intraday Management
Adherence
Live overview of your service level combined with agent performance.
Agent scores
Automatic statistics per agent and for your entire team.
Integrations
Easily connect your UCaaS systems through our integrations, ensuring you always have an up-to-date administration.
User-friendly tool with excellent service
Truly a boost in efficiency!
A real recommendation!
