Comparison

Bigger than Excel. Smarter than enterprise.

Excel breaks the moment your team grows. An enterprise WFM suite is overkill and costs tens of thousands a year. Teamlead sits right between — built for customer contact teams that want speed, not complexity.

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Aspect

Excel

Teamlead

Schedule creation

×4–8 hours of manual puzzling per week

✓One click · 0.4s compute · automatic

Labor rules & availability

×Memorised or kept in a side tab

✓Built in · self-validating · live checks

Leave handling

×Separate sheet, forgotten reminders

✓Request → check → approval → AFAS sync

Sick call at 9am

×Start over, replace manually

✓Auto-suggest by skill + availability

Real-time visibility

×None — you find out afterwards

✓Live agent status, adherence per quarter hour

Telephony data

×Re-type by hand or ignore

✓Live integrations with Unexus, Ringover, Roger365

Forecasting

×Last year × gut feel = next year

✓Capacity calc per role per 15 minutes

Error rate

×High · one formula bug breaks the schedule

✓Low · rules validated while you edit

Scales to 250+ agents

×No — unreadable past 30

✓Yes · multi-location, multi-team, multi-skill

GDPR compliant

×Depends on where the file lives

✓GDPR-native · EU hosting · audit trail

Customers who made the switch

All glad they left Excel behind

"From Excel files to clear planning in Teamlead. In one glance I can see whether staffing is correct and where I need to intervene."

Mathilde Koniuszek

KCC Manager, Thuisvester

"After years of working with Excel, we switched to Teamlead — and the difference is huge. We now build monthly schedules in a snap."

Yke de Bruijn

KCC, Eigen Haard

Get started with Teamlead

Dozens of companies see Teamlead as a full-fledged team member.

Curious how much time you can save by working with Teamlead? We'll show you in a free demo. We ask for 15 minutes of your time and promise many saved hours afterwards.

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