Teamlead Partner Program
You moved their telephony to the cloud. Their planning still lives in Excel.
Add forecasting, scheduling and adherence to what you sell to SMB contact centers, connected to the platforms you already deliver. You sell it and manage the customer relationship. We build the product and the integrations.
What your customers get
Results reported by individual Teamlead customers
The gap in your portfolio
Workforce management is the piece they still buy elsewhere.
You deliver telephony, routing and reporting. For planning, your customers turn to another vendor or keep juggling spreadsheets. That is recurring revenue and stickiness left on the table.
- Recurring revenue per user, on accounts you already have
- A stickier platform: planning runs on your telephony data
- No competitor walking in through the WFM door
How we partner
Your customers, your market. Our product.
A clear split: you own the customer relationship, the contract and the billing. We take care of the product.
What you do
- Sell Teamlead to the contact centers you serve
- Implement and onboard your customers
- Provide first-line support
- Own the contract and invoice your customers
What Teamlead does
- Host your customers' data in a region that fits your market
- Build and maintain the integrations with the platforms you sell
- Develop the product and ship releases, with partner release notes
- Train your team and back you up on second-line support
A direct line to product
Regular catch-ups with our team on your customers' feature requests and the roadmap.
Partner admin
Set up customers, locations and settings yourself from your partner admin panel.
Demo environment
A ready-made demo environment your sales team can show to prospects any day.
Working with partners in the United Kingdom, Australia and the United States.
What you sell
Full workforce management for SMB contact centers.
Forecasting, scheduling and adherence in one product, fed directly by the telephony and HR data your customers already have.
Integrations
Already connected to the platforms you sell.
Teamlead pulls volume and agent status from contact center and UCaaS platforms, and syncs leave with HR systems. Platform not on the list yet? We assess feasibility together and agree scope and timing.
FAQ
Questions partners ask first.
What kind of partners are you looking for?
UCaaS and contact center providers that serve SMB contact centers in their own region, and want workforce management as part of what they offer.
Where is customer data hosted?
In a region that fits your market, so customer data stays close to your customers. Teamlead is GDPR-native.
How quickly is a customer live?
A customer on a platform we already connect to is typically live within two weeks. We do your first implementations together with your team.
Does Teamlead also sell directly?
Yes, in the Netherlands and through selected platform marketplaces. How leads and existing accounts in your region are handled is agreed with each partner.
Can we sell Teamlead under our own brand?
By default, partners sell Teamlead under the Teamlead brand. For larger volumes, a white-label solution with your own branding can be discussed and agreed upon.
Partner introduction
Let's bring WFM to your market.
Tell us where you operate and what you sell.
What happens next
- 1Intro callWe look at your region, the platforms you sell and your customer base.
- 2Partner agreementWholesale pricing per user and a clear split of who does what.
- 3Ready to sellYour customers are hosted in a region that fits your market and your sales team gets a demo environment.
- 4First customer liveWe connect your platforms, train your team and support your first implementation side by side.