Teamlead Partner Program
You sell it. We build it.
Bring workforce management to your region. For UCaaS and contact center providers serving SMB contact centers: you own the customers, we deliver the product and connect the platforms you already sell.
What your customers get
Outcomes reported by Teamlead customers
The gap in your portfolio
You moved their telephony to the cloud. Their planning still lives in Excel.
You deliver telephony, routing and reporting. Then your customers go elsewhere for workforce management, or keep juggling spreadsheets. That is revenue and stickiness left on the table.
- Recurring revenue per user, on accounts you already have
- A stickier platform: planning runs on your telephony data
- No competitor walking in through the WFM door
How we partner
Your customers, your market. Our product.
A clear split: you own the customer relationship, we take care of the product.
What you do
- Sell Teamlead to the contact centers you serve
- Implement and onboard your customers
- Provide first-line support
- Own the contract and invoice your customers
What Teamlead does
- Set up a dedicated environment in your region
- Build and maintain the integrations with the platforms you sell
- Develop the product and ship releases, with partner release notes
- Train your team and back you up on second-line support
A direct line to product
Regular catch-ups with our team on your customers' feature requests and the roadmap.
Partner admin
Set up customers, locations and settings yourself from the admin panel of your tenant.
Demo environment
A ready-made demo tenant your sales team can show to prospects any day.
Already live with partners in the United Kingdom, Australia & New Zealand, the European Union and North America.
What you sell
Full workforce management for SMB contact centers.
Forecasting, scheduling and adherence in one product, fed directly by the telephony and HR data your customers already have.
Integrations
Already connected to the platforms you sell.
Teamlead pulls volume and agent status from contact center and UC platforms, and syncs leave with HR systems. Platform not on the list yet? We build the connector.
FAQ
Questions partners ask first.
What kind of partners are you looking for?
UCaaS and contact center providers that serve SMB contact centers in their own region, and want workforce management as part of what they offer.
Where is customer data hosted?
In a dedicated environment in your region, so customer data stays where your customers are. Teamlead is GDPR-native.
How quickly is a customer live?
A customer on a platform we already connect to is typically live within two weeks. We do your first implementations together with your team.
Become a partner
Let's bring WFM to your market.
Tell us where you operate and what you sell.
What happens next
- 1Intro callWe look at your region, the platforms you sell and your customer base.
- 2Partner agreementWholesale pricing per user and a clear split of who does what.
- 3Your environmentWe set up your regional tenant and a demo environment for your sales team.
- 4First customer liveWe connect your platforms, train your team and support your first implementation side by side.