Aircall × Teamlead
WFM that plugs straight into your Aircall
Turn live Aircall call data into accurate forecasts, smart schedules and live adherence. Built for customer contact teams of 20+ agents.
Trusted by customer contact teams worldwide
The gap
You already call from the cloud. Your scheduling still lives in Excel.
Aircall modernised your telephony. But forecasting, scheduling and adherence still happen manually — disconnected from what your agents actually do. Time your workforce management moved at the same speed as your phone system.
Forecast
Forecast on your own Aircall history
Teamlead pulls your call and channel volume straight from Aircall and builds accurate forecasts. Per channel, per interval, with weekly and seasonal patterns built in.
- ✓Calls, voicemails and channels from Aircall — processed automatically
- ✓Daily, weekly and seasonal patterns picked up out of the box
- ✓Forecast translated into required FTE per interval
Adherence
Live statuses from Aircall — intervene before SLA slips
See every agent's status straight from Aircall, next to their planned task. Move work before the queue piles up — no surprises at 3pm.
- ✓Live agent status from the Aircall API
- ✓Adherence per agent and team, every 15 minutes
- ✓Capacity impact visible before you act
Scheduling
A roster that matches what Aircall sees coming
Auto-generate a weekly roster that follows the forecast — respecting labor rules, skills and your agents' preferences.
- ✓Full automatic roster generation in one click
- ✓Labor, skill and preference rules baked into the schedule
- ✓Staffing versus forecast in one clear view
"Teamlead is exactly what you need: no unnecessary features or complicated fields, just clear and simple software. The support was excellent — they really thought along with us, implemented things quickly and delivered everything properly. The price-quality ratio is very good."
See Teamlead running on your Aircall data
A 15-minute demo shows exactly how the integration works — with your team, your forecasts, your roster.
Book a demo