AnywhereNow × Teamlead
WFM for your AnywhereNow contact center
Add forecasting, scheduling and adherence to your Microsoft Teams contact center — powered by live AnywhereNow Dialogue Cloud data.
Trusted by customer contact teams worldwide
The gap
AnywhereNow brings customer contact into Teams. Your planning doesn't.
Conversations run through Teams, agents see their queues in Dialogue Cloud — but forecasting and scheduling still live in a separate tool, disconnected from what AnywhereNow actually sees. One source, one plan.
Forecast
Forecast on your Dialogue Cloud data
Teamlead processes volumes per channel, queue and skill straight from AnywhereNow. Forecasting on the same data your team works with — no mismatch between plan and reality.
- ✓Calls, chats and messaging from Dialogue Cloud
- ✓Per queue and per skill — not a single blob
- ✓Translated into required headcount per interval
Adherence
Live statuses from Dialogue Cloud — steer during the day
See agent statuses and queue volumes straight from AnywhereNow. Move tasks, redistribute skills, handle peaks before SLA slips — while agents keep working in Teams.
- ✓Agent and queue status from AnywhereNow
- ✓Adherence per agent, team and interval
- ✓Changes visible in Teamlead — agents stay in Teams
Scheduling
Schedule the agents AnywhereNow already knows
Sync agents, skills and queues — so your roster matches what's live in Dialogue Cloud. Change it in Teamlead, see it reflected for your team in seconds.
- ✓Agent and skill sync with Dialogue Cloud
- ✓Automatic roster generation with labor rule validation
- ✓No double entry between your WFM and your CCaaS
"From Excel files to clear planning in Teamlead. It helps me deploy our KCC staffing far more effectively. In one glance I can see whether staffing is correct and where I need to intervene. It is intuitive and easy to configure."
See Teamlead + AnywhereNow in action
A 15-minute demo shows you how the Dialogue Cloud integration works — for your contact center, your queues, your team.
Book a demo