Ringover × Teamlead
WFM that plugs straight into your Ringover
Turn live Ringover call data into accurate forecasts, smart schedules and live adherence. Built for customer contact teams of 50–250 agents.
Trusted by customer contact teams worldwide
The gap
You already call from the cloud. Your scheduling still lives in Excel.
Ringover modernised your telephony. But forecasting, scheduling and adherence still happen manually — disconnected from what your agents actually do. Time your workforce management moved at the same speed as your phone system.
Forecast
Forecast on your own Ringover history
Teamlead pulls your call and channel volume straight from Ringover and builds accurate forecasts. Per channel, per interval, with weekly and seasonal patterns built in.
- ✓Calls, chats and emails from Ringover — processed automatically
- ✓Daily, weekly and seasonal patterns picked up out of the box
- ✓Forecast translated into required FTE per interval
Adherence
Live statuses from Ringover — intervene before SLA slips
See every agent's status straight from Ringover, next to their planned task. Move work before the queue piles up — no surprises at 3pm.
- ✓Live agent status from the Ringover API
- ✓Adherence per agent and team, every 15 minutes
- ✓Capacity impact visible before you act
Scheduling
A roster that matches what Ringover sees coming
Auto-generate a weekly roster that follows the forecast — respecting labor rules, skills and your agents' preferences.
- ✓Full automatic roster generation in one click
- ✓Labor, skill and preference rules baked into the schedule
- ✓Staffing versus forecast in one clear view
"Teamlead is exactly what you need: no unnecessary features or complicated fields, just clear and simple software. The support was excellent — they really thought along with us, implemented things quickly and delivered everything properly. The price-quality ratio is very good."
See Teamlead running on your Ringover data
A 15-minute demo shows exactly how the integration works — with your team, your forecasts, your roster.
Book a demo